Change or reset your password
Set a new password or recover access when you have forgotten it.
You can change the password of your Control Panel account at any time. If you have forgotten it, you can set a new one through a link sent to your e-mail address.
Note
This password applies to the Control Panel login only. FTP, database and e-mail passwords are managed with each service.
Change your password
Open Settings
Sign in to the Control Panel and choose Settings in the Customer section of the left menu.
Click Change password
On the Account card click Change password.
Confirm it is you
Enter your Current password. Your initial generated password can be found in the e-mail Login details and Verification.
Choose a new password
Type the New password and repeat it in Confirm new password. Or click Generate strong password to get a random 16-character password — it is filled into both fields and shown in plain text, so save it to your password manager first.
Save
Click Save new password.
The new password must meet these rules:
- at least 8 characters,
- strength rated Good or better,
- different from the current password,
- not based on your e-mail address.
Tip
Use a password you do not use anywhere else. A long passphrase of several words is both strong and easy to remember.
After the change, all other devices and browsers are signed out. Only the browser you are using stays signed in.
The window also contains the option Also disable OTP (2FA). Use it only when you are switching authenticator apps or lost your phone — see Two-factor sign-in.
Reset a forgotten password
Open the reset page
On the Control Panel login page click Forgot your password?
Enter your e-mail address
Type the e-mail address registered to your account and click Send password reset.
Open the link from the e-mail
We send you a link for setting a new password.
Choose a new password
Set the new password and sign in with it.
Didn't get the e-mail?
It can take a few minutes to arrive. Check your spam folder and make sure you entered the address registered to your account. If you are still stuck, write to support [at] monsterasp.net.