Change your e-mail or delete your account
How to change the login e-mail of your account or have the account deleted.
Change the e-mail address of your account
The e-mail address is the login of your account, so it cannot be changed by a simple edit. Open a support ticket in the Control Panel and tell us the new address. For your protection we may ask you to confirm that the account is yours.
After the change, all notifications, password-reset e-mails and billing messages go to the new address.
Tip
Building a project for a client? You can create the account yourself, set everything up and then ask us to change the e-mail address of the account to your client's address.
If you only want someone else to work with your services, you do not need to hand over the account. Give them delegated access instead — see Give someone access with Managers.
Delete your account
To delete your account, open a support ticket and ask for the account to be deleted.
Save what you want to keep
Download your website files and database backups. Deleting an account removes its websites, databases and e-mails.
Open a support ticket
Ask for the deletion from the account you want to delete, so that we know the request comes from its owner.
We delete the account
You receive a confirmation when it is done.
If you have an active Premium subscription, deal with it first — see Cancel a subscription and Billing period and refunds.
Only want to remove a website?
You do not have to delete the whole account. A single website or database can be deleted in the Control Panel — see Delete a website.