Billing period and refunds
Why subscriptions are billed yearly, the money-back guarantee and how refunds work.
Why subscriptions are paid yearly
Premium subscriptions are billed once a year. Monthly payments are not available: the fee charged by the payment gateway for each transaction would be higher than the monthly price of the subscription itself.
The price is therefore shown per month but paid for the whole year in advance. Current prices are on the price list.
14-day money-back guarantee
If the service does not work for you, tell us within 14 days of the purchase and we refund the full amount.
Open a support ticket
In the Control Panel open a ticket and ask for the subscription to be cancelled and refunded. Mention which subscription it is.
We cancel and refund
The subscription is cancelled and the payment is returned the same way it was made.
Wait for the money
The refund usually reaches your account or card within 2–3 business days, depending on your bank and the payment gateway.
Add-ons
Extra resources — another website or database, more memory, more database space — are added to an existing subscription and billed with it. See Add services to a Premium subscription.
If you find that you pay for resources you do not use (for example much more memory than the peak usage of your website), reduce them. Our support is happy to help you size a subscription.
Changing a plan
You can start with Premium Single and move to Premium Multi later. When upgrading you pay only the difference in price for the rest of the prepaid period, and your websites and databases stay where they are.