Payment methods
The ways you can pay for a subscription.
Premium subscriptions are paid online. Every order in the Control Panel — a new subscription, added capacity, a plan upgrade or a renewal — ends with a secure checkout at our payment provider, Stripe.
How you pay
Finish the order
Go through the wizard in the Control Panel and click to Payment.
Pay at Stripe
You are redirected to a secure Stripe window, where you pay by card or one of the other methods Stripe offers you there.
Come back automatically
Once the payment is confirmed you return to the Control Panel. The order is active immediately and the invoice is sent to your e-mail.
Payments are processed securely by Stripe. We never store your card details.
Note
If the redirect does not start within a few seconds, click Try payment again on the payment page. You have not been charged.
Currency
You pay in the currency of your account: USD, EUR or GBP. It is set in Settings → Update info and is locked while you have an active Premium subscription. See Change your account settings.
How often you pay
Subscriptions are billed once for the whole year; the price is shown per month. Capacity added during the year and plan upgrades are one-off payments for the months remaining in the current period. See Billing period and refunds.
When a payment fails
| What you see | What it means | What to do |
|---|---|---|
| Payment not completed | The payment was cancelled or declined. Nothing was ordered and no money was taken. | Start the order again. If the card keeps getting declined, try another card or contact your bank. |
| Payment could not be started | The checkout could not be opened. No money was taken. | Click Try again, or go back and check your order. |
| Order is being processed | The payment was received and the order is being finished. | Do not pay again. Refresh the page in a minute. |
| Something went wrong | The payment may still have gone through. | Do not pay again. Open a support ticket and mention the reference shown on the page. |
The payment went through but nothing changed
A payment is usually linked to your account right away. If you paid and the subscription does not appear in the Control Panel after a few minutes, open a support ticket and we will check it.